Return Policy

At Singkarak Fashion Dress, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a return may be necessary, and we want to make the process as easy as possible for you.

30-Day Return Policy:

Our return policy allows you to return your item within 30 days of receiving it. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

How to Initiate a Return:

To start a return, please contact us at service@singkarak.com. Our customer service team will assist you with the return process and provide you with a return shipping label. Please note that returns must be sent to the address provided by our team.

Exceptions:

While we strive to accommodate all returns, there are certain items that cannot be returned. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about the eligibility of your item for return, please contact us.

Refunds:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically refunded to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Damages and Issues:

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. Our team will evaluate the issue and make it right.

European Union 14-Day Cooling Off Period:

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same conditions apply as mentioned above for the return process.

For any further questions or assistance regarding our return policy, please contact us at service@singkarak.com. We are here to help!