Order Cancellation Policy

At Singkarak Fashion Dress, we understand that circumstances may arise where you need to cancel your order. We strive to provide a seamless shopping experience for our customers, and we have implemented an Order Cancellation Policy to accommodate your needs.

Cancellation Timeframe:

You may cancel your order within 24 hours of placing it. After this timeframe, we cannot guarantee that your order can be cancelled, as it may have already been processed and shipped.

Cancellation Process:

To cancel your order, please contact our customer service team on our website message center or at service@singkarak.com . Please provide your order number and reason for cancellation. Our team will assist you in the cancellation process.

Refund:

If your order is eligible for cancellation and has not been shipped, we will process a full refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Exceptions:

There are certain situations where order cancellation may not be possible:

• If your order has already been shipped, we cannot cancel it. You may return the item(s) once you receive them, following our Return Policy.
• If your order contains personalized or custom-made items, cancellation may not be possible, as these items are specially tailored to your specifications.

Contact Us:

If you have any questions or concerns regarding our Order Cancellation Policy, please feel free to contact us. Our customer service team is available to assist you.

Phone: +86 18566229926

Email: service@singkarak.com

Thank you for choosing SingkarakFashion Dress. We appreciate your understanding and cooperation.